What are your hours?
DFW is available Monday through Friday from: TX: 9:00 a.m. through 5:00 p.m. Eastern Standard Time CA: 9:00 a.m. through 5:00 p.m. Eastern Standard Time NJ: 9:00 a.m. through 5:00 p.m. Eastern Standard Time
Toll Free: TX: 800-962-3366 | CA: 888-605-9101 | NJ: 800-752-6829 Local: TX: 214-745-8866 | CA: 951-788-0000 | NJ: 856-423-3400 Fax lines are open 24 hours: Fax: TX: 214-745-8876 | CA: 951-788-0020 | NJ: 856-423-3433
Do you have a catalog?
Please email firstname.lastname@example.org to request catalog. Be sure to ask to be added to our mailing list.
How do I know if an item is in stock?
Currently our website does not indicate inventory level. If you need an item immediately and need to know if it is in stock, please call the location nearest to you for help.
How do I change my order?
To change your web order, please call location nearest to you. It may not be possible to change an order that is ready for shipping pick up and/or already shipped. Additionally, custom products may not be changed or cancelled once production has begun.
Can I cancel an order?
If you need to cancel a web order please call location nearest to you. Please be sure to have your web order number. If product is shipped, or a custom order is in process DFW will not be able to fulfill your cancellation request. If you choose to refuse shipped items, freight charges will be charged to your provided credit card. All orders are considered firm and cannot be canceled without our approval. All returns and cancellations must be authorized in advance and are subject to round trip shipping charges and restocking fees.
Do you provide quotes?
DFW trained staff is here to help you with your needs. In order to insure the best prices, each quote request is carefully reviewed. For this reason, quotation preparation may require up to 72 hours. Acceptance of a quotation is our indication that the quote has been approved per the specifications listed. DFW cannot be held responsible for any discrepancies overlooked during the customers' review process.
What is requested for custom products order?
Custom orders require payment in advance. Please be certain of all details (size, color, imprint, etc.) as custom orders are not cancelable or returnable.
Special order not listed on your website or catalog?
DFW is happy to assist you in ordering any item offered by our manufacturers. Please note that most special orders take slightly longer than stock orders, and are non-returnable. At any point if you choose to refuse delivery of the custom order, customer will be charged freight charges & restocking fees to provided credit card for order.
What if I need more information about a product?
If your product questions are not answered on our website, please call us to inquire.
How often do you change your prices?
Prices and terms are subject to change at any time without notice. Orders requested beyond delivery schedules may be assessed a price increase.
What are your terms of liability?
It is your responsibility to submit all claims to us in writing within fifteen (15) days from the date you received goods. Our sole liability for goods sold is limited, at our election, to the repair or replacement of those goods, or repaying or crediting you for the purchase price of the goods. DFW will not be liable for any incidental or consequential losses, damages, lost profits, or expenses directly or indirectly arising from the sale, handling, or use of any of the products, or from any other cause.
Online Ordering and Payment Questions
What forms of payment do you accept?
Our website accepts Visa, MasterCard, American Express and Discover. COD and Net accounts available with approved Account Application If you would like to pay by check or money order, you may mail directly to us before your order is processed. Also, Check by Fax is available.
How can I apply for credit with DFW?
Once you have completed your “Account Application”, print and fax to our credit department at TX: 214-745-8876, CA: 951-788-0020, NJ: 856-423-3433. Please note that you need to physically sign the application before faxing it, an electronic signature will not validate your application. Generally 1st few orders need to be paid by COD check/CC in order to establish future credit with DFW
For fastest processing please provide all requested information. Submission of an application does not constitute a guaranteed approval. Credit is extended at the discretion of DFW.
Is it safe to use a credit/debit card on your website?
Absolutely! DFW understands that the safety of your personal information is extremely important to you. DFW uses a wide array of security measures to ensure your information is protected from unauthorized access.
Credit card payment for online order?
Any online account is treated as new account by website. When placing an order online, you will be charged on your credit card to process order, even if you already have a credit established with DFW to avoid any charge back or confusion.
Do you charge sales tax?
Sales tax is charged on all orders except delivered to TX, NJ & CA. For customers who are tax exempt, please fax a copy of your tax exempt certificate to TX: 214-745-8876, CA: 951-788-0020, NJ: 856-423-3433, after faxing please call the location.
In order to be tax exempt on an order, forms must be turned in with order. Refunds for tax will not be issued.
It is very important that you examine each carton in the presence of the driver, at the time of delivery, because according to federal law, once you sign for merchandise, you become responsible for it. The only exception is if you or the driver notes any damage on the delivery receipt at the time of delivery. DFW is bound by time constraints imposed by freight companies and the law. Claims received by the carrier after fifteen (10) calendar days from the delivery date cannot be honored, so you must notify us within three (3) calendar days of delivery if you want us to help you process the claim.