Shipping and Delivery Questions
How long do shipments take?
In-stock items usually leave our warehouse within three (2) business days and the average delivery time is 3-5 business days. Unfortunately, specific shipment dates cannot be guaranteed, due to possible material shortages, inclement weather, accidents, strikes, governmental regulations and other factors and conditions beyond our control. However, if you need to know if an item is in stock, please call us.
How can I calculate the shipping cost?
Once you place an item in your shopping cart, you may enter your zip code to determine the shipping rate. Website doesn’t always have the exact or best shipping cost. Please call nearest location to determine best and lowest cost on shipping. Our customer service team will help you work on getting either free delivery if not lowest amount for freight. Shipping costs are based on the size and weight of the merchandise, the number of boxes, and the distance of the shipment. Please call nearest location to you to get approximate cost.
How do you ship?
DFW uses many different options when it comes to shipping to provide quick service. Order may ship with LTL transports, UPS Ground, FedEx Ground, and Local drivers. DFW will choose the best, most cost effective way to ship unless other arrangements are made.
Do you ship to P.O. Boxes or require signatures for packages?
Since DFW does not ship via the U.S. Postal Service, we are unable to ship to P.O. boxes or APO addresses. Currently DFW only ships within the contiguous United States. Unfortunately at this time DFW is unable to service APO and other overseas military addresses. While DFW does not require a signature, there are times when the delivery company will require a signature; this is done at their discretion.
Do you ship to Residential addresses?
DFW does not ship to residential addresses. If customer does not clarify that shipping address is residential address, additional charges will apply.
How can I track my package?
For all online orders, once an item has shipped you will receive an email containing the tracking number. In addition, you may visit our “Order Status” page to check on the status of your order. If an item has not shipped, you may email us at firstname.lastname@example.org
What do I do if a delivered item is damaged?
If your package arrived damaged in transit, please note the damage next to your signature at the time of delivery. If you do no note on driver’s copy of damages or shortages, DFW will not be held liable. DFW needs proof of delivery marked with damage note to file claim with transport. If your package had concealed damage or contained defective items please call us within 24 hours to report any damage. Please make sure to keep the damaged merchandise, carton, and packing material so they can be inspected and liability determined.
What if an item is missing from my order?
If you notice your order arrived short an item at the time of delivery, please note the shortage next to your signature. If you notice a shortage upon opening your package or if your order was fulfilled incorrectly, please fax shortage/damaged paperwork within 24 hours of receipt at provided fax number on packing list.
Must I accept damaged product?
That depends on how bad the damage is. If there is extensive damage and the merchandise cannot be salvaged, the driver may agree to total refusal of shipment. If the merchandise is not totally damaged, you must accept it—but be sure to have the driver note and initial the damage on the delivery receipt.
Keep the damaged merchandise, carton, and packing material so they can be inspected and the liability determined. You may file a claim with the carrier or contact us for further instructions. You must pay all additional costs incurred if any shipments are returned to us as a result of your unexcused delay or failure to accept proper delivery.