RETURNS & REFUNDS
Our Return Policy is designed to make returns as easy as possible for you. DFW accepts most products back in its original packaging up to 15 days from the date of purchase. Shipping charges and restock fees may apply.
Certain items may not be returnable or may have specific return instructions.
If you have questions about our Return Policy, please see below and call us on the phone number that is provided on packing list.
How do I return an item?
All returns require a return authorization from our Customer Relations department before returning, including those items shipped directly from the manufacturer. Please contact Customer Service from your nearest location. Orders that originally shipped from the manufacturer to you will be accepted at our distribution centers unless previously authorized by us in writing.
Who pays the shipping cost for returned items?
Items returned due to a customer's ordering error will be charged freight and the customer is responsible for shipping the item back, and paying the return shipping. Freight charges will not be credited on orders returned due to customer's ordering error.
What condition do returned items need to be in?
All returns must be returned in new (unused) condition in the original packaging, complete with any guarantees, and operating and/or assembly instructions that were included in the original package. Products that are made to order or customized at your request, including anything custom printed/imprinted (logo pens, stationary, etc.) may only be returned if DFW did not follow your instructions or if there are defects in materials and workmanship at the time of delivery. Defective custom merchandise must be returned within thirty (10) days of delivery.
Will I have to pay a restocking fee for a returned item?
Items returned within 15 days of delivery, that are in new condition, will not be assessed a restocking fee in most instances. Items returned 30-59 days after delivery may be assessed a 15% restocking fee. Items returned 60-89 days after delivery may be assessed a 30% restocking fee. DFW does not accept returns after 60 days.
Can closeout items be returned?
No returns accepted on Closeout & Discontinued Items. All sales are final.
What if I purchase something that it’s my brand standard?
You are responsible to ensure your franchise standards are met. DFW is not liable for any order placed through our website that does not meet your brand specifications. DFW will accept returns on non-branded items as long as it follows all other return criteria. Return shipping cost and restocking fee will apply.